FAQ

Shipping & return

  • Can I return items at the shops?

    Return in the shop is not allowed. Our web shop is a separate entity and therefore our shops cannot accept any online returns.

  • Can I order outside the EU-countries?

    For shipments outside the EU-countries, please contact us.

  • What do I have to do to return an item?

    • We only accept unworn and undamaged items. All tags have to be attached when returned.
    • Accessories and shoes have to returned in the original boxes and dust bags.
    • If there is a security tag placed on the item, it must be returned with this tag on its original position.

    If any of these conditions are not met, we cannot accept the return.

    What is the return process?

    You can return items up to 14 days after your purchase/delivery. This service has a charge of €10.

    To register your return, please follow this link: https://collectorsclub.shipping-portal.com/rp/

    You just need to pack your returns carefully, seal the box and attach the return label on a visible place. 

     

  • How much does it cost to ship my order?

    Destination

    Shopping Card

    Charges & Duties

    Benelux 

    Under €250

     €5 

      Above €250

    FREE

    France  Under €250

    €5

      Above €250

    FREE

    Other countries of European Union

    All shipments

     €15

     

  • How much does it cost to return my order?

    This service has a charge of €10.

  • I have another question about my shipping or return.

    For other questions, please contact us.

  • How long does it take to receive my order?

     

    Destination

    Timing

    Benelux 

    1-3 days

     

    1-3 days

    France 

    1-3 days

     

    1-3 days

    Other countries of European Union

    3-5 days

     

    For shipments outside the EU-countries, please contact us.

  • To which countries do you ship?

    We ship to all European Union countries:

    Austria

    France

    Malta

    Belgium

    Germany

    Netherlands

    Bulgaria

    Greece

    Poland

    Croatia

    Hungary

    Portugal

    Cyprus

    Ireland

    Romania

    Czechia

    Italy

    Slovakia

    Denmark

    Latvia

    Slovenia

    Estonia

    Lithuania

    Spain

    Finland

    Luxembourg

    Sweden

    Norway

  • Can I return items at the shops?

    Return in the shop is not allowed. Our web shop is a separate entity and therefore our shops cannot accept any online returns.

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