FAQ

Shipping & return

Can I return items at the shops?

Return in the shop is not allowed. Our web shop is a separate entity and therefore our shops cannot accept any online returns.
How much does it cost to return my order?

This service has a charge of €10.
I have another question about my shipping or return.

For other questions, please contact us.
How long does it take to receive my order?

Destination

Timing

Benelux

1-3 days

1-3 days

France
1-3 days

1-3 days

Other countries of European Union

3-5 days

For shipments outside the EU-countries, please contact us.

We ship to all European Union countries:

Can I order outside the EU-countries?

For shipments outside the EU-countries, please contact us.
What do I have to do to return an item?
- We only accept unworn and undamaged items. All tags have to be attached when returned.
- Accessories and shoes have to returned in the original boxes and dust bags.
- If there is a security tag placed on the item, it must be returned with this tag on its original position.
If any of these conditions are not met, we cannot accept the return.

What is the return process?

You can return items up to 14 days after your purchase/delivery. This service has a charge of €10.

To register your return, please follow this link: https://collectorsclub.shipping-portal.com/rp/

You just need to pack your returns carefully, seal the box and attach the return label on a visible place.

Destination	Shopping Card	Charges & Duties
Benelux	Under €250	€5
	Above €250	FREE
France	Under €250	€5
	Above €250	FREE
Other countries of European Union	All shipments	€15

Destination	Timing
Benelux	1-3 days
	1-3 days
France	1-3 days
	1-3 days
Other countries of European Union	3-5 days