FAQ
Shipping & return
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Can I return items at the shops?
Return in the shop is not allowed. Our web shop is a separate entity and therefore our shops cannot accept any online returns.
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What do I have to do to return an item?
- We only accept unworn and undamaged items. All tags have to be attached when returned.
- Accessories and shoes have to returned in the original boxes and dust bags.
- If there is a security tag placed on the item, it must be returned with this tag on its original position.
If any of these conditions are not met, we cannot accept the return.
What is the return process?
You can return items up to 14 days after your purchase/delivery. This service has a charge of €10.
To register your return, please follow this link: https://collectorsclub.shipping-portal.com/rp/
You just need to pack your returns carefully, seal the box and attach the return label on a visible place.
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How much does it cost to ship my order?
Destination
Shopping Card
Charges & Duties
Benelux
Under €250
€5
Above €250 FREE
France Under €250 €5
Above €250 FREE
Other countries of European Union
All shipments €15
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How much does it cost to return my order?
This service has a charge of €10.
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I have another question about my shipping or return.
For other questions, please contact us.
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How long does it take to receive my order?
Destination
Timing
Benelux
1-3 days
1-3 days
France 1-3 days
1-3 days
Other countries of European Union
3-5 days
For shipments outside the EU-countries, please contact us.
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To which countries do you ship?
We ship to all European Union countries:
Austria
France
Malta
Belgium
Germany
Netherlands
Bulgaria
Greece
Poland
Croatia
Hungary
Portugal
Cyprus
Ireland
Romania
Czechia
Italy
Slovakia
Denmark
Latvia
Slovenia
Estonia
Lithuania
Spain
Finland
Luxembourg
Sweden
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Can I order outside the EU-countries?
For shipments outside the EU-countries, please contact us.
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Can I return items at the shops?
Return in the shop is allowed.
However please note that our web shop is a separate entity and therefore our shops cannot give chargebacks or trade for another size.
Your return will be processed, you will receive your credit note and the amount of your returned item(s) will be refunded on the payment method used for your order.