FAQ

Shipping & return

• Can I return items at the shops?

  Return in the shop is not allowed. Our web shop is a separate entity and therefore our shops cannot accept any online returns.

• What do I have to do to return an item?

  • We only accept unworn and undamaged items. All tags have to be attached when returned.
  • Accessories and shoes have to returned in the original boxes and dust bags.
  • If there is a security tag placed on the item, it must be returned with this tag on its original position.

  If any of these conditions are not met, we cannot accept the return.

  What is the return process?

  You can return items up to 14 days after your purchase/delivery. This service has a charge of €10.

  To register your return, please follow this link: https://collectorsclub.shipping-portal.com/rp/

  You just need to pack your returns carefully, seal the box and attach the return label on a visible place. 

   

• How much does it cost to ship my order?

  Destination	Shopping Card	Charges & Duties
  Benelux	Under €250	€5
  	Above €250	FREE
  France	Under €250	€5
  	Above €250	FREE
  Other countries of European Union	All shipments	€15

   

• How much does it cost to return my order?

  This service has a charge of €10.

• I have another question about my shipping or return.

  For other questions, please contact us.

• How long does it take to receive my order?

   

  Destination	Timing
  Benelux	1-3 days
  	1-3 days
  France	1-3 days
  	1-3 days
  Other countries of European Union	3-5 days

   

  For shipments outside the EU-countries, please contact us.

• To which countries do you ship?

  We ship to all European Union countries:

  Austria	France	Malta
  Belgium	Germany	Netherlands
  Bulgaria	Greece	Poland
  Croatia	Hungary	Portugal
  Cyprus	Ireland	Romania
  Czechia	Italy	Slovakia
  Denmark	Latvia	Slovenia
  Estonia	Lithuania	Spain
  Finland	Luxembourg	Sweden

• Can I order outside the EU-countries?

  For shipments outside the EU-countries, please contact us.

• Can I return items at the shops?

  Return in the shop is allowed.

  However please note that our web shop is a separate entity and therefore our shops cannot give chargebacks or trade for another size.

  Your return will be processed, you will receive your credit note and the amount of your returned item(s) will be refunded on the payment method used for your order.